At petpawa, your privacy is not just a formality. We take seriously our responsibility to protect every piece of personal information you entrust to us. This document clearly explains how your data is collected, used, and protected.
Six core pillars that form our data protection approach – all designed with user interests as the priority.
All data transmitted between your device and petpawa's servers is protected with 256-bit SSL encryption — the same standard used by major financial institutions.
Only petpawa staff with legitimate work requirements are authorized to access user data. All access is logged and continuously monitored.
You can request access, correction, or deletion of your personal data at any time through your account settings or by contacting our team.
Petpawa has never sold and will never sell users' personal data to any third party for marketing or other commercial purposes.
Our privacy policy and data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
In the event of any security incident involving your data, petpawa will notify you within the timeframe required by applicable law.
This Privacy Policy explains how petpawa collects, uses, stores, and protects your personal information. By using the petpawa platform, you agree to the terms of this policy. Please read carefully and contact us if you have any questions.
Petpawa ("we", "our platform") is an online wagering platform operator based at petpawa.pro. We are committed to protecting the privacy of all users who use our services. This Privacy Policy is designed to provide full transparency about how we handle your personal data.
This policy applies to all information collected through the petpawa.pro website, the petpawa mobile app, and any communications between you and the petpawa team. It also applies to data processing we perform on your behalf while you use the platform services.
petpawa complies with the Personal Data Protection Act 2010 (PDPA) Malaysia. In the event of any conflict between this policy and the provisions of the law, the legal provisions shall prevail.
Petpawa collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, gender | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank account details, transaction history, account balance | Deposit and withdrawal transactions |
| Technical Data | IP address, device type, web browser, operating system | Automatic server logs during use |
| Usage Data | Games played, betting history, session duration | Automatically within the platform |
| Communication Data | Support conversation records, emails sent to us | Interaction with support team |
We do not collect sensitive data such as health information, political views, or religious beliefs unless required by law or with your express permission.
Petpawa uses your personal data only for legitimate, defined purposes. We do not use your data for any other purpose without first obtaining your consent.
Petpawa processes your personal data on legally recognized bases under Malaysia's PDPA 2010:
Petpawa does not sell your personal data to any third party. However, there are limited circumstances in which we may share your data:
All third-party service providers we engage must demonstrate that they maintain data security standards equivalent to or higher than petpawa's own standards.
Petpawa continually invests in security infrastructure to ensure your data is protected against unauthorized access, loss, or leakage.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong password and not sharing your login credentials.
Petpawa retains your personal data for as long as your account is active or as long as it is needed to provide our services. Below is a guide to our retention periods:
Under PDPA 2010 and petpawa policy, you have the following rights regarding your personal data:
To exercise any of the above rights, contact petpawa's data protection team via live chat within the platform. All requests will be processed within 21 business days.
Petpawa uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the petpawa platform.
Petpawa is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect personal data from underage individuals.
If we discover that personal information of a minor has been collected without permission, we will delete that information immediately and close the relevant account. If you believe a child's data has been collected inadvertently, please contact us immediately.
Petpawa reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we conduct our business.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us via:
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and resolving any concerns you may have with full professionalism.
If you are not satisfied with how we handle your privacy complaint, you have the right to refer the matter to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.
Petpawa views data protection as more than a legal obligation – it is the foundation of trust we build with every user. Your privacy is our priority, and we will continue investing in security to ensure your information stays safe with us.
Petpawa ensures that every piece of information you provide is protected to the highest security standards. Register today and enjoy a safe, fair, and responsible gaming experience.