Frequently Asked Questions petpawa – All Answers Here

The minimum deposit at petpawa is RM10. No processing fees are charged for any deposit. Maximum deposit limits depend on the payment method chosen – DuitNow and FPX typically have higher limits than e-wallets. For details on the limits for each method, check the Deposit page in your account.

Most deposits via DuitNow, FPX, and e-wallets are credited within a few seconds to 5 minutes. In rare cases, it may take up to 15 minutes depending on the payment processor's response. If your deposit has not been credited after 30 minutes, contact our support team with a screenshot of your payment receipt.

petpawa does not charge any processing fees for deposits. However, your bank or e-wallet provider may apply their own transaction charges depending on your account package with them. We recommend checking with your bank or e-wallet provider for details on any fees they may impose on their end.

The minimum withdrawal at petpawa is RM30. Daily withdrawal limits depend on your KYC level and VIP membership tier. VIP members enjoy higher withdrawal limits. All withdrawals are processed to a Malaysian bank account registered in your own name.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC, unmet bonus wagering requirements, bank account name not matching your profile name, or activity that triggered a security review. Check your withdrawal status under Transaction History. If you need further clarification, our support team is ready to help.

Yes, you can cancel a withdrawal request that is still in "Pending" or "Processing" status through the Transaction History page. Click on the relevant request and select the cancellation option. Funds will be returned to your account balance immediately. Withdrawals that have already been approved and are being sent to the bank cannot be cancelled.

Wagering requirements mean you must use the bonus amount received a specified number of times before it can be withdrawn. For example, if you receive a RM100 bonus with a 10x wagering requirement, you need to place bets totalling RM1,000 before the bonus balance becomes eligible for withdrawal. The remaining wagering balance you need to fulfil is always displayed in the Bonus section of your account.

petpawa offers promotions on a regular basis — daily, weekly, and monthly. Our recurring promotions include weekly cashback, deposit reload bonuses, sports promotions during match seasons, and exclusive offers for VIP members. Check the Promotions section in your account or follow the official petpawa Telegram channel for the latest offer notifications.

Depending on the bonus type, some can be used across all games while others are specific to Slot Games, Sports Betting, or Live Casino only. This is clearly stated in the terms of each bonus. Generally, the petpawa welcome bonus can be used for Slot Games and Sports Betting. Read the bonus terms carefully before accepting.

Yes, all slot games at petpawa use a Random Number Generator (RNG) certified by independent testing bodies. This ensures every spin is truly random and not manipulated by any party. All game providers partnering with petpawa hold licences from recognised international regulatory bodies.

Yes, petpawa is fully playable through a mobile web browser with no download required. In addition, petpawa also provides a mobile app for iOS and Android that can be downloaded via the App. The app is optimized for smaller screens and offers all the same features as the web version, including deposits, withdrawals, and live chat.

If a game disconnects mid-session, the petpawa system will save your last game state. Refresh the page or log in again and the game will resume from where it left off. Any pending bets at the time of the disconnection will be settled automatically based on the results recorded by the server. If you experience a recurring issue, contact support with a screenshot for further investigation.

If you suspect your account has been accessed without authorization, contact the petpawa support team via live chat immediately. We can lock your account right away and investigate the activity logs. In the meantime, change your password from a trusted device. Enable 2FA if you haven't already to add an extra layer of security.

No, the petpawa team will never ask for your password through any channel — whether email, SMS, live chat, or phone call. If you receive any such request from someone claiming to be from petpawa, it is a fraudulent attempt. Do not provide that information and report it directly to us through the official support channels.

Log in to your petpawa account and go to Account Settings, then select the "Security" section. From there, you can enable 2FA by linking your phone number. Each time you log in, you will receive a 6-digit OTP code on your phone. The activation process takes less than 2 minutes and we strongly recommend all users to enable it.